Privacy Policy

Introduction

lumoresa ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our residential care services in Phuket, Thailand. By using our services or website, you consent to the practices described here.

If you have questions about this policy, please contact us at [email protected].

Information We Collect

Personal Information

We collect information you provide directly, including: name, email address, phone number, mailing address, emergency contact details, and any health-related information relevant to care provision (with consent).

Automatically Collected Information

Our website may collect technical data such as IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

Third-Party Information

We may receive information from family members, healthcare providers, or other authorized parties when coordinating care arrangements.

How We Use Your Information

• To provide residential care services and support
• To communicate about care arrangements, updates, and scheduling
• To process inquiries and respond to questions
• To maintain safety and security standards
• To improve our services and facilities
• To comply with legal and regulatory requirements
• To send periodic updates with your consent

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third parties who assist with operations (e.g., housekeeping, meal preparation) under confidentiality agreements
• Healthcare Professionals: When necessary for care coordination with your consent
• Legal Authorities: When required by law or to protect safety
• Family Members: With resident consent, for care updates and communication

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information, including: secure data storage systems, access controls limiting data access to authorized personnel, encryption for sensitive information transmission, regular security assessments, and staff training on data protection practices.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies for functionality and analytics. You can manage cookie preferences through your browser settings or our cookie policy page. Cookie types include:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand site usage patterns
• Preference Cookies: Remember your settings and choices

For detailed information, see our Cookie Policy.

Your Rights

Under applicable data protection laws, including Thailand's Personal Data Protection Act (PDPA), you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data under certain circumstances
• Data Portability: Receive your data in a structured format
• Object: Object to processing for specific purposes
• Withdraw Consent: Withdraw previously given consent
• Lodge a Complaint: File a complaint with the relevant supervisory authority

To exercise these rights, contact us at [email protected].

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Resident care records are retained according to healthcare regulations and typically maintained for seven years after service conclusion.

Children's Privacy

Our services are designed for adults. We do not knowingly collect information from individuals under 18 years of age without parental or guardian consent.

International Data Transfers

Your information is primarily stored and processed in Thailand. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact: